1. Termination
How do I completely terminate a client as a VAR ?
Complete termination involves removing all products during renewal,
A termination reason must be provided
If the modification is blocked (multi-reseller or deadline exceeded), it will be necessary to contact Mailinblack's sales department.
2. Renewal
How can I know if my client's contract is coming to term ?
As a VAR reseller, you can check your client's renewal from the "Renewal" tab on their client file. You'll find there:
The contract end date (and therefore the renewal date),
The type of renewal: tacit or non-tacit.
I don't see a renewal yet, what should I do ?
If this is the first time you're checking the renewal:
The portal will ask you to generate the renewal offer.
Once generated, you'll be able to view and modify the renewal.
Which information is visible in an existing renewal ?
When a renewal already exists, you can view:
The number of licenses per product,
The renewed products,
The new unit price per license,
The total amount billed at renewal.
Can I modify a renewal to reduce or stop products ?
Yes. By clicking "Modify," you can:
Add licenses or products
Reduce the number of licenses,
Remove products (by setting the number of licenses to 0),
Switch from a U Cyber offer to À la carte,
Switch from Advanced to Essential.
👉 Important: If you remove a product, you must indicate a termination reason.
Until when can I modify a renewal ?
A renewal can no longer be modified when there are fewer than 4 days remaining before the contract end date.
Why is my renewal modification blocked ?
Two main cases:
1. Multi-reseller client
If the client is associated with multiple resellers, no modification is possible from the portal.
You must go through Mailinblack.
2. Renewal already validated
Once validated, no modification or amendment is possible until the renewal date.
What happens if I make an amendment after modifying the renewal ?
Warning: any contract modification (amendment) will overwrite the information from the already modified renewal. It is therefore recommended to finalize the strategy (amendment or renewal) before taking action.
Can I validate a renewal without modification ?
Yes, but only within the authorized window: between 3 months and 4 days before the current contract end date. Outside this period, validation is not possible.
How do I validate a renewal with modification ?
If you have modified the renewal (tacit or non-tacit client):
You must validate the renewal from the portal,
Licenses and products will be automatically updated on the renewal date.
Once validated: No amendment is possible on the current contract until the end date.