Log in to your Mailinblack space and go to your Protect area.
How to trace an email ?
In Emails area, to trace your email, simply hover over the line of the email and at the end of the line, click on the trace icon:
Tracing the email will provide you with more information about its processing. You will be able to view information regarding:
The arrival time of the email on the Mailinblack servers
The sender's IP
The filtering of the email
The delivery status to your mail server
Quels sont les différents statuts rencontrés ?
Status Delivered: Server response 'sent'
The email has been delivered and accepted by your mail server. We encourage you to reach out to your mail server administrator for further details on the transition of the email to your mail client.
Status not delivered: Server response "Deferred"
There are several cases of non-delivery. Sometimes non-delivery is temporary, and sometimes it's permanent. Here are some examples you might encounter.
This status indicates that your mail server is temporarily refusing the email. You can track the email from your menu Emails, then by clicking on the "view" button, you can display the reason for this refusal.
During a temporary refusal, the email is retained on our servers for 5 days and resent to your mail server during this time period. Resend attempts are automatic, occurring every 5 minutes during the first hour of refusal, and then once per hour for 5 days.
You have the option to contact the email recipient and provide them with the response visible from the tracking so that your system administrator can better understand the issue and resolve it promptly.
Voici quelques exemples de problématiques pouvant être rencontrées et leurs pistes de résolution :
Votre serveur de messagerie refuse momentanément l’email, car il n’y a plus assez de ressources (espace disque) pour accueillir le mail.
Résolution : Libérer de l’espace sur votre serveur de messagerie
Here are some examples of issues that may arise and their potential resolutions:
Your mail server temporarily rejects the email because there isn't enough resources (disk space) to accommodate the mail.
Resolution: Free up space on your mail server.
Your mail server (Office 365) is rejecting emails from Mailinblack because Mailinblack's IPs are greylisted.
Resolution: Whitelist our IPs on your server by following this whitelisting procedure.
Status not delivered: Server response "Bounced"
This status indicates that your mail server has destroyed the email, and it has also been deleted from our servers. We cannot take any action to retrieve it.
The sender of the email will receive a non-delivery notification, and the sender will need to resend their email.
You have the option to contact your mail server administrator and provide them with the response visible from the tracking so they can better understand the issue.
Here are some examples of issues that may be encountered and their potential resolutions:
The mail server identifies the email as spam.
Resolution: Whitelist the Mailinblack IP ranges from your mail server, or disable the anti-spam check performed by your mail server.
Your mail server rejects the email due to SPF verification.
Resolution: Whitelist Mailinblack IP ranges from your mail server or disable SPF verification performed by your mail server.
Your mail server rejects the email due to the DMARC verification it performs. This typically occurs for Google servers.