To manage disputes with clients, we have implemented blocking actions within our products to "pause" a client.
What does it mean to "pause" a product?
Pausing a product corresponds to the deactivation of its features for all of a client's licenses, without deleting the licenses. The licenses remain in place, but the product is no longer usable as long as it is paused.
Where can you manage the pausing of a client's products?
From a client's "Licenses" tab, it is possible to:
Pause a product via the "Pause" button.
View products that have been paused.
Modify the status of products: By toggling a product from left to right or right to left using the blue arrow ➜ The product becomes either active or paused.
Does pausing delete data or licenses?
No. Pausing is temporary and reversible:
Licenses are retained.
Data is not deleted.
How do I know if a client is paused?
Products appear as "Paused" in the Licenses tab.
Explanatory messages are displayed within the affected products.